![]() “As such, it appears that even in the modern era, and with the adoption of online rating mechanisms, the traditional three A’s of ‘availability, affability and ability’ still hold sway,” Nwachukwu said. Benedict Nwachukwu, who presented the findings, said that surgeons with the highest and lowest ratings were significantly more likely to receive comments about their competence or affability. “Historically, three key qualities - affability, availability, and ability, known as the ‘three A’s’ - have been suggested to promote a successful surgical career and favorable interactions with patients.”ĭr. Anil Ranawat, a senior investigator and sports medicine surgeon at HSS, said in a statement. ![]() ![]() “Although it is debatable whether these websites in their current form truly capture patient satisfaction and objectively evaluate the delivery of care, they represent a potential tool for both payors and healthcare systems to gauge how surgeons are assessed by their patients,” Dr. Sandhya Pruthi, an internal medicine physician at the Mayo Clinic and a study author, said in a statement.Ī similar study by Hospital for Special Surgery (HSS) reported discrepancies on reviews at, , and. “Our study highlights the disconnection between industry-vetted patient satisfaction scores and online review comments,” Dr. The doctors with negative reviews, though, typically scored lower on factors beyond their control. They found that physicians with negative online reviews had about the same score on patient surveys as other doctors. The researchers evaluated the data over a four-month span in 2014. In short, it found that online reviews are more likely to reflect things beyond a doctor’s control, such as appointment wait times and staff friendliness.Ī team from the clinic looked at 113 providers with negative online reviews, and correlated them with 113 randomly chosen physicians who did not have negative reviews but had Press Ganey Patient Satisfaction Survey results. The most recent study was published in the April issue of the Mayo Clinic Proceedings. Those may not be your best bet.Īccording to two recent studies, online reviews don’t usually align with what patients really think about their physicians. Looking for a doctor? Your first instinct may be to head online to look at online reviews.
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